Accounts and payments

Last updated - Jun 12, 2026 at 12:00PM

Billing, subscriptions and plan usage

How TimeDock calculates active employee usage

An Active Employee is any employee who docks in or out within the billing period.

Accepted payment methods

TimeDock accepts online credit card and debit card payments. New Zealand customers can also pay online by bank transfer using POLi, where available.

Automatic billing

You can opt into automatic billing for monthly payments up to $2,000 through our payment provider. Automatic billing only applies to invoices generated after you opt in. Any unpaid invoice already issued still needs to be paid manually.

Subscription changes and cancellation

You can cancel your subscription at any time by emailing [email protected]. We verify account ownership before closing or cancelling an account. TimeDock does not offer refunds.

If you exceed your plan limit during a billing month, additional usage is charged pro rata for that billing month.

For quick billing answers, see the Billing and Subscriptions FAQ.

Download a TimeDock invoice as a PDF

1. Log in to your TimeDock web dashboard.

2. Navigate to Billing via the top navigational menu (right hand side).

3. Click anywhere on the invoice line item to initiate the PDF download.

All invoicing is available from the web dashboard. For security reasons we do not email the actual invoice, nor link to payment from anywhere other than your web dashboard.

Add or change Credit Card details for billing

1. Log in to your TimeDock web dashboard.

2. Navigate to Billing via the top navigational menu (right hand side).

3. Click Edit card details bottom-left of the billing screen.

4. If Automatic Payments is turned off, click the Off/On toggle within the Card Details popup.

5. Enter your Credit Card details.

6. Click Update Card.

Credit Card details are not stored by TimeDock, they are stored securely with a widely-accepted industry leading payments platform (e.g. Stripe, as of January 2025).